Policies
Our policies are designed to protect both your interests and the integrity of our digital products. Please take a moment to review these guidelines to understand our commitment to transparency and customer satisfaction.
By accessing or purchasing from our site, you agree to these Terms & Conditions (“Terms”). Please read them carefully before using our services.
1. Use of Website
By using our website, you agree to use it for lawful purposes only. You may not attempt to interfere with the website’s functionality or security.
Content on this site is provided for general information and marketing purposes; it does not constitute medical advice.
2. Product Information
RegroX products are formulated using advanced hair and scalp science. Results may vary between individuals depending on personal health, lifestyle, and consistency of use.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a qualified healthcare professional if you have medical concerns.
3. Orders and Payments
All prices listed are in South African Rand (ZAR) and include VAT where applicable.
We accept major debit/credit cards and other payment methods provided at checkout.
Orders are confirmed only once payment has been received and cleared.
RegroX reserves the right to refuse or cancel any order in cases of suspected fraud or incorrect pricing.
4. Shipping and Delivery
We aim to process and dispatch orders within [2–4 business days]. Delivery times vary depending on location and courier services.
RegroX is not liable for delays outside of our control (e.g., courier disruptions, customs, or strikes).
5. Returns and Refunds
You may return unopened, unused products within 14 days of receipt for a refund or exchange. Products must be returned in their original packaging and condition.
Refunds will be processed once the returned product has been inspected and approved.
Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective item).
For hygiene and safety reasons, opened or used products cannot be returned.
To initiate a return, contact us at info@regrox.com with your order details.
6. Intellectual Property
All website content, including logos, product descriptions, images, and designs, is the property of RegroX (Pty) Ltd.
You may not reproduce, distribute, or modify content without written consent from RegroX.
7. Limitation of Liability
RegroX is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
To the fullest extent permitted by law, our liability for any direct damages will not exceed the amount paid for the product.
8. Health Disclaimer
RegroX products are designed as cosmetic and wellness support formulations. They are not substitutes for medical treatment or professional healthcare advice.
If you experience irritation or adverse effects, discontinue use and consult a medical professional.
9. Privacy and Data Protection
We handle personal information in accordance with our Privacy Policy and POPIA requirements.
By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
10. Governing Law
These Terms are governed by the laws of South Africa. Any disputes will be resolved in South African courts.
11. Changes to Terms
RegroX may update these Terms from time to time. The latest version will always be available on our website.
12. Contact Us
For any queries regarding these Terms & Conditions, please contact:
RegroX (Pty) Ltd
Welgemoed, Cape Town, 7530, South Africa
Tel: +27 224 6901
Email: info@regrox.com
This Privacy Policy explains how RegroX (Pty) Ltd (“RegroX,” “we,” “our,” or “us”) collects, uses, and safeguards your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
1. What Personal Information We Collect
We may collect the following categories of personal information when you interact with us:
- Identity details such as your name and surname.
- Contact details such as email address, telephone number, and delivery address.
- Payment information (processed securely via third-party payment providers).
- Information provided through correspondence or customer support.
- Technical data such as IP addresses, browser type, and website usage.
2. Purpose of Processing
We collect and process your personal information for the following purposes:
- To fulfil and deliver product orders.
- To communicate with you about purchases, enquiries, or customer support.
- To send you marketing communications (with your consent).
- To improve our services, products, and website functionality.
- To comply with legal, regulatory, or contractual obligations.
3. Lawful Basis for Processing
Under POPIA, we rely on the following grounds to process personal information:
- Your consent.
- Performance of a contract (e.g., delivering your order).
- Compliance with legal obligations.
- Legitimate interests (such as improving services or fraud prevention).
4. Sharing of Personal Information
We will not sell or rent your personal information. However, we may share it with trusted service providers who assist us with:
- Payment processing.
- Order fulfilment and delivery.
- Website hosting, analytics, and marketing services.
- These providers are bound by confidentiality and data protection obligations.
5. Security of Information
We take reasonable, appropriate measures to protect personal information against loss, misuse, unauthorised access, disclosure, or destruction.
6. Your Rights Under POPIA
As a data subject, you have the right to:
- Access the personal information we hold about you.
- Request corrections to your personal information.
- Request deletion of your personal information, subject to legal requirements.
- Object to the processing of your personal information.
- Withdraw consent to receive marketing communications.
To exercise these rights, please contact us at info@regrox.com.
7. Cross-Border Transfers
Where our third-party service providers operate internationally, your personal information may be transferred outside of South Africa. In such cases, we ensure that appropriate safeguards are in place to protect your information.
8. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
9. Use of Cookies
Our website uses cookies and similar technologies to improve user experience, analyse website performance, and personalise content. You may manage your cookie preferences in your browser settings.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or business practices. Updates will be posted on this page with the revised effective date.
11. Contact Information
If you have any questions, concerns, or complaints about how your personal information is handled, please contact us:
RegroX (Pty) Ltd
Welgemoed, Cape Town, 7530, South Africa
Tel: +27 224 6901
Email: info@regrox.com
You also have the right to lodge a complaint with the Information Regulator (South Africa):
Website: https://www.justice.gov.za/inforeg/
Tel: 010 023 5200
Email: complaints.IR@justice.gov.za
